Technology to power your business with customer feedback.
ConcentrixCX embeds the voice of your customers across your organization, arming every one of your employees with the insights they need to make the customer experience exceptional.
Meet ConcentrixCX
The Voice of the Customer platform that helps turn customer experiences from “so-so” to spectacular. Concentrix is the only CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. Let us help you learn from customers and employees, predict behavior and power actions that generate unwavering loyalty and financial growth.
At a glance, you’ll be able to:
Know the Journey
Engage customers for feedback at any point in their journey, no matter how they choose to communicate with you.
Unify CX
See your customers’ experiences across any touchpoints or journey, in a single place.
Innovate at Scale
Onboard tools harness employees’ experience-based ideas for transforming CX.
Activate Employees
Coaching tools and a rewards center inspire your frontline to think and act “customer first.”
Deepen Relationships
Case management tools re-engage customers when they need you the most.
Turn Words into Action
Text analytics explores unstructured data, uncovering what matters most to your customers.